• We regret to inform you that we do not currently offer international shipping. While we appreciate the global love for our adorable creations, international shipping can bring about complexities and stress that may affect the overall customer experience. Our focus is on providing a seamless and delightful shopping experience for our customers. We appreciate your understanding and encourage you to explore our products if you're within our domestic shipping zones.

  • Shipping is always free!

  • We source our products from separate partners across the US, each with its own timeframe for shipping. This may result in multiple shipments, from our diverse range of partners.

    Don't worry – you're not charged for these shipping costs and your complete order will arrive, though it might be in multiple packages at different times!

  • Our products ship from the United States through our trusted fulfillment partners.

  • At PlatterCats.com, we value your satisfaction and want to ensure a delightful shopping experience. We do not accept physical returns, but we do accept refunds. Please be aware that all refund or store credit requests must be made within 7 days of receiving your order. Please review our refund policy below:

    Damaged Items:

    We understand that sometimes things don't go as planned. If your item arrives damaged, please contact us at plattercat@gmail.com within 7 days of receiving your order.

    Provide clear photos of the damaged item, along with your order number, for our records. We offer the option of a refund, replacement, or store credit for damaged items.

    Apparel Exchanges:

    Regrettably, we do not offer direct exchanges for apparel due to sizing or style preferences.

    However, we are more than happy to provide a solution if you're experiencing an issue.

    To report an apparel issue, please contact us at plattercat@gmail.com within 7 days of receiving your order.

    Refund Process:

    Once your refund request is approved, refunds will be processed back to your method of payment within 3-7 business days.

    Store credits will be issued in the form of a unique code sent to your email.

    Contact Information:

    For refund inquiries or to report damaged items, please contact us at plattercat@gmail.com.

  • At PlatterCats, your order is processed and shipped from our trusted partners within 3-5 business days. Expect delivery within another 5-10 business days depending on your location from our distributors. We're dedicated to getting your order to you as swiftly as possible!

  • At PlatterCats.com, we currently offer one standard shipping option that's free, and unfortunately, there's no option to upgrade.

  • If you're wondering about your order, please check your email for the order confirmation and tracking number/s. If you experience any delays or have further questions, feel free to reach out to us at plattercat@gmail.com. We're here to help!

  • If your order has not yet been shipped, then we can certainly look into updating your address for you. Please contact us immediately at plattercats@gmail.com with your order number and the corrected address details.

    It is crucial to ensure that the address provided during checkout is accurate because once your order has been shipped, we're unable to make changes to the address and this will result in a failed shipment and delay in reshipping the order.

  • The slight odor you may notice in your new PlatterCats garment is a natural occurrence in the printing industry, particularly with freshly printed apparel.

    Not to worry – this scent is harmless and will fade away after the first wash. Afterwards your garment will be fresh and ready to wear, letting the adorable charm of PlatterCats shine through without any lingering scent.