Refund policy
At PlatterCats.com, we value your satisfaction and want to ensure a delightful shopping experience. We do not accept physical returns, but we do accept refunds. Please be aware that all refund or store credit requests must be made within 7 days of receiving your order. Please review our refund policy below:
Damaged Items:
- We understand that sometimes things don't go as planned. If your item arrives damaged, please contact us at plattercat@gmail.com within 7 days of receiving your order.
- Provide clear photos of the damaged item, along with your order number, for our records.
- We offer the option of a refund, replacement, or store credit for damaged items.
Apparel Exchanges:
- Regrettably, we do not offer direct exchanges for apparel due to sizing or style preferences.
- However, we are more than happy to provide a solution if you're experiencing an issue.
- To report an apparel issue, please contact us at plattercat@gmail.com within 7 days of receiving your order.
Refund Process:
- Once your refund request is approved, refunds will be processed back to your method of payment within 3-7 business days.
- Store credits will be issued in the form of a unique code sent to your email.
Contact Information:
- For refund inquiries or to report damaged items, please contact us at plattercat@gmail.com.
Please note that PlatterCats.com reserves the right to update or modify this refund policy at any time. We appreciate your understanding and look forward to serving you with the best in kawaii cat merchandise!